38%annual growth rate of artificial intelligence
Reports confirm that artificial intelligence is changing the world at an amazing pace, as it achieves a growth of nearly 38% every year, as such new technologies appear in all sectors, which will change the way we work forever, which leaves everyone with only two options. Either keep up with the changes or get left behind.
In some cases, the entry of artificial intelligence into various sectors may have a severe impact on people losing their jobs, which AI can do better and faster than humans.
Naji Haddad, General Manager of Delivery Company in the Middle East and North Africa, confirmed that most business owners and companies in the hospitality sector no longer have a choice regarding automation of operations. Maintaining competitiveness and profits and providing excellent services to customers is closely related to relying on automation technologies, but the difference lies In applying these techniques, that may be right or wrong.
The main task of hospitality workers is to ensure that customers are satisfied and happy with their experience, and that means having to deal with hundreds of things at once, as they have to master multitasking professionally, but if all these tasks can be automated (which is easy to achieve) , workers can focus more on customers, such as serving them food, answering their questions, making recommendations, arranging tables, or even joking with guests by virtue of the extra time they have to do so.
Reduce errors
One of the most annoying things in the hospitality sector is making a mistake in food orders. In the past, customers used to order food for the waiter to write the order and pass it to the kitchen to prepare it, and when the dish is ready, the customer sometimes says that this is not what he ordered, at the exact time the dish is. What the customer ordered, but he may have forgotten what he ordered in the first place, but at other times, the error in the order may come from the waiter who incorrectly wrote down the details of the order, or from the kitchen who was unable to read the order correctly, or a confusion occurred in the orders And the wrong dish arrives to the customer. All of these cases, whatever their cause, were common occurrences and a huge waste of resources.
Today, however, customers can enter their order themselves so that it is sent to the kitchen clearly, without the possibility of the customer saying that his dish is different from what he originally requested.
This is exactly what artificial intelligence does in the hospitality sector, as it enhances the efficiency of operations through prompt service and reduces the possibility of errors and waste due to the accuracy of orders, which benefits all parties, whether customers, employees or the company.
The lack of staff is one of the biggest causes of stress in the hospitality sector, as the existing crews have to work with double energy to complete various tasks, without being able to interact with the guests as required.
The lack of staff causes problems in all aspects of work, in addition to the customer experience not being as hoped for, but the use of artificial intelligence techniques, automation software, and automated solutions for food delivery requests means that there is no need to deal with these aspects manually, and time is saved for more important matters instead. Such as dealing with guests and completing tasks on site to the fullest extent, even in the event of a staff shortage.
Employees enjoy tangible performance when the burden of annoying tasks is lifted from them, as they go about their work every day with the confidence that they will not suffer.
Source : websites