?What is the story of the "ghost tours" that misled thousands of travelers in Australia
A Qantas plane at Telmarine Airport in Melbourne, Australia AP - Mark Baker
What are “ghost flights” where planes fly through space almost empty? In the first period of the emergence of the Corona pandemic nearly four years ago, when air travel suddenly stopped and international borders were closed, so-called “ghost flights” appeared, as planes were flying in the sky empty or almost empty without passengers, after airlines were forced to maintain their schedules. and its contractual obligations.
Qantas planes fly empty...and the Consumer Commission fines the company $66 million
It seems that the phenomenon of "ghost flights" still exists today... This is what recently happened in Australia with the flight of planes belonging to the Australian company Qantas. Empty in the sky.
After Qantas admitted it had misled consumers by advertising and selling seats on tens of thousands of canceled flights, Australia's Competition and Consumer Commission stepped in and fined Qantas $66 million. However, this fine will remain subject to court approval.
Qantas will also have to pay compensation worth $13 million to about 86,000 passengers affected by canceled or rescheduled flights.
In this context, the head of the Australian Competition and Consumer Commission, Gina Cass-Gottlieb, expressed her denunciation of “Qantas’ behavior,” which she considered “terrible and unacceptable.”
She added that after “many consumers made plans for vacation, work, and travel...they booked tickets for previously canceled seats.”
As for Qantas CEO Vanessa Hudson, she acknowledged in a statement that the company “failed consumers and did not meet its standards,” expressing her regret that many travelers were affected by the company’s failure to provide cancellation notices in a timely manner.
A series of criticism of "Qantas" against the backdrop of the decline in the level of its services and the increase in its ticket prices
The Australian airline Qantas, which was founded 103 years ago, is seeking to improve its image after a series of crises in recent years against the backdrop of criticism from passengers of the high prices of its tickets, accusations of a decline in the level of its services, and the dismissal of about 1,700 ground service workers during the Corona pandemic.
Source: websites